The Benefits of Registering Before You Arrive at the Hospital
Your time is important. We understand how difficult it can be to gather all of the necessary information we may need before you are admitted to the hospital. This is especially true when you or a loved one aren't feeling well. A simple process called "Pre-registration" helps us obtain the information we need before your visit. All you need to do is bring any additional documents that may have been requested during the Pre-registration process.
By providing us with important information from the convenience of your own home or simply at a time when it's easiest for you, we can help to significantly reduce your wait time when you arrive at the hospital.
Preparing for the Pre-registration Process
The following is a list of information we'll need when you pre-register:
- Patient Name
- Date of Birth
- Social Security Number
- Phone Numbers (work, home and cell)
- Home Address
In addition, you'll need to bring the following documents:
- Driver's License
- Insurance Card
- Primary Care Physician (PCP) Bill or Statement
- Referral from Your PCP
- Authorization or Pre-Certification Number from Your Insurance Company
- Physician Order (if available)
You also will be asked to provide information about how you will pay for your hospital stay including:
- Insurance Plan Name
- Insurance Policy and Group Number
- Name of Insured (Primary Policyholder)
- Employer of Insured
- Secondary Payor (if applicable)
It's important for you to know that if you are private pay (paying the bill yourself) or uninsured and do not qualify for other financial assistance, you will be asked to pay an estimated bill in full on the day of service. If you need an alternate payment method, you or a family member should contact the hospital and ask to speak with the Financial Counselor before your scheduled visit. The Financial Counselor is available during regular business hours, Monday through Friday.
Referrals, Authorization and Pre-certification
Most health maintenance organizations (HMOs) and point-of-service (POS) plans require that you obtain a referral and/or an authorization or pre-certification from your primary care physician (PCP) or specialty care physician (SPC) before you obtain services from the hospital. If you do not obtain the necessary approvals, your health insurance carrier may not provide coverage and you may be responsible for the full cost of these services. If you are required to obtain pre-approval from your PCP, you will be asked to provide one or more of the following (all may not apply, depending on your insurer) during pre-registration:
- Pre-Certification / Authorization Number
- PCP or SCP Name
- PCP Phone Number
- PCP or SCP Referral
- Referral Expiration Date
Safeguarding Your Information
Any information you provide is kept in the strictest confidence. If you have any questions about the confidentiality of your information, please contact the hospital's Privacy Officer.
What to Bring to the Hospital
- Robe, slippers and toilet articles
- Cases for eyeglasses, contact lenses and dentures
- A list of all medications you are currently taking (both prescription and non-prescription) so they may be reviewed by hospital staff. Include information on dosage and how often you take them.
What NOT to Bring to the Hospital
- Large amounts of cash, credit cards or jewelry. We recommend that you bring only enough money to meet your financial responsibility for your stay and to purchase any reading materials or incidentals you may desire.
- Anything considered to be of value or that cannot be replaced.